Thank you to the whole team at Rosenthal Acura! They made me feel welcomed immediately and helped me with my car purchase. I highly recommend you go and see Victor Castro, he is amazing and knowledgeable. The dealership is super clean and all the staff members are friendly.
Very happy with Mr Castro attention I feel very confident and I will recommend him to my friends and family
I can't say enough good things about the experience we had at Rosental Acura in Gaithersburg. Victor Castro was our sales rep and he couldn't have been more helpful and responsive. Very prompt in returning calls, which I appreciated very much. Sales Manager Rubeen Awad is a true professional who has the ability to make you feel like you are the most important customer in the dealership. Highly recommend Victor and Rosental Acura to anyone in the market for a new or certified vehicle.
Very helpful staff willing to help as much as he can to get us a reasonable price
This place is very clean. Also very friendly employees. Victor Casto is very knowledgeable. Great salesman
The dealership is good enough for me to smoothly trad in my previous MDX for a new 2023 MDX. Just wish the trad-in value be higher. The Sales person Victor is sincere, friendly, and knows his stuff. Highly recommended.
John is a professional salesman. Always very positive and sunshine. I bought my third car : MDX here, it's a very satisfied experience. Thanks to Rosenthal Acura!
John was so helpful and everyone I worked with at the dealership was wonderful! Love my new Acura!
Great customer service. I had the best experience with my new RDX Acura! Victor Castro and teem Rosenthal was professional. Victor was very patiently answer all the questions and made the process so simple. I am excited about my purchase and would definitely recommend any peers to this professional and knowledgeable dealer Victor Castro.
I had the best experience with my new 2023 Acura Integra! Victor Castro was amazing and made the process so simple. I am excited about my purchase and would definitely recommend any peers to this dealership especially with Victor’s welcoming help.
Definitely above and beyond great service!! from the time we bought the car to the time of having the car serviced, from the service personnel to the sales managers, Walter and Rubin, prompt and reliable service all the way around, I am so grateful, even though the dealership is a bit far, I will keep going back, and highly recommended to anyone who wants a good buying and service experience.
It was a very pleasant buying a new MDX with Mr. Victor Castro at Rosenthal Acura. These days, in addition to paying a higher price, a lot of patience needed when buying a car, Mr. Victor like an old friend updated regularly and took care all of the details. His explanation about the new car equipment and unique features of the MDX was very helpful in making our buying decision and the waiting worth a while. We highly recommend Mr. Castro to anyone who is interested in buying an Acura.
Victor Castro made what has been a historically challenging process (buying a car) a friendly, informative, and convenient experience. In life, we are given the opportunity to meet all types of folks. Meeting and working with Victor was a blessing. I strongly encourage you to give Victor Castro the chance to work out a deal for your next vehicle purchase.
Victor Castro and the team at Rosenthal Aucra were professional and courteous in every aspect of the purchase. From the friendly welcome greetings at the front door, to ensuring that I was familiar with all the new and existing features of my vehicle of choice. I would highly recommend this dealership and in particular Victor Castro to any of my family or friends who are considering an Acura purchase.
Victor, Nina and Tony are amazing! They were super helpful. If you’re looking to get a car I definitely recommend going to them!
Victor Castro went above and beyond to offer the best deal possible for the model of the RDX that I always wanted. Victor remembered exactly what we wanted and called us when the deal was available. We spent less than 1 hour to close the deal! Thank you Victor!
It was a pleasure working with Victor and Tony at Gaithersburg, Acura. Not only was Victor in touch while the car was being built and delivered, but was responsive afterwards with questions and follow up. Tony made the financial discussion seamless!
Victor was amazing, we will certainly go back to him when the time comes for our next purchase.
Victor and Walter were great to work with - felt very comfortable and drove off the lot with a new car the same day! They put together a deal that fit my needs and was happy to do business with them!
I have been a customer since 2008. I Just bought my leased 2019 RDX with Victor Castro a great salesman. I will always go back. Judith Caldwell
Just purchased an MDX from Rosenthal Acura. Nina Jackson was EXCELLENT! She is knowledgeable about the features/functionality of the vehicles, she didn't try to sell me anything other than what I wanted, and her customer service was stellar! Would I buy another car from Nina?.......DEFINITELY!!
Just brought my new car home today. This was the easiest process. I made a new friend in Victor Castro. He and Sabbir and Tony were terrific to work with. I think this is my 6th Acura. I’m a true believer!
Victor was amazing - he made sure I got exactly what I wanted - never tried to sell me something else. So kind and responsive wanted to make sure I was totally pleased with my selection. Victor Castro was a true professional and so knowledgeable about the workings and the new technology. He was a pleasure and without his help I would never have been able to drive out of the parking lot - my last Acura was a 2010. I would recommend everyone to go see him- AS for Rosenthal they were all pleasant happy and helpful. The finance gentleman ...
Bought a used Rdx and it was truly the most painless experience I've ever had buying a car. Dealt with Nakeya entirely online, in and out in under an hour when I went in. Just great!
Vicky was awesome if u need a Acura go see Vicky . The finance guy was also cool. I went with my mother as after a past bankruptcy she was helping me out with co sign. Vicky was not k my very cool and also so was the fiancé guy both never tried pressuring us into anything g we did not want
Victor Castro was wonderful to work with. We just purchased a new Acura MDX and couldn't be happier with the personal service he provided. He took valuable time to explain all the technology and features of the car. I would definitely return to work with him again.
We just purchased an Acura MDX from Rosenthal Acura. We had the pleasure of Working with Victor Castro. Mr. Castro was professional and courteous. We would buy another car from him again when we are ready!
We worked with Victor Castro from Rosenthal Acura in buying our new Acura. He was so helpful in every way. We wanted to look at various trims and he was very courteous and accommodating. He was also knowledgeable about the different trims and models. We also feel that he helped us get the best deal possible on the car we purchased and looked for all the ways we could take advantage of current Acura discounts. Many thanks for your help Victor!
Great experience working with Victor Castro. Very nice, not pushy, very informative. Glad I purchased my RDX at this dealership and not in Delaware where i live
I hate going to dealerships. It's always a 4-5 hour visit, at a minimum. I literally came in, picked out the car, did the financing and drove away in roughly 2 hours. That's fast. These guys work like a machine. No wasted time. Extremely polite and professional. My salesman Victor Castro was amazing. My next purchase has got to be an Acura just so I deal with these folks again. Thank you for such a great experience.
Buying a vehicle and the process which is involved may seem daunting and worrisome to many. However, Mr Victor Castro of Rosenthal Acura sets the standards above all the rest in professionalism and courtesy. He is efficient, very attentive, and personable. Thank you Mr. Castro and to all of the Rosenthal (my new extended family) staff! John I
I had the great experience to just complete a lease for a 2020 Acura RDX from Victor Castro at Rosenthal Acura in Gaithersburg, MD. Victor went out of his way to work with me on the details of the payments and the amenities that the car no has. We was very flexible with me on the timing of our meeting with the entire COVOD-19 pandemic taking place at this time. He was professional, courtesy and educational with all that this new car has to offer. I would recommend Victor Castro and his Rosenthal Dealership to any and all of my friends. ...
from start to finish, in our new vehicle fast. Victor Castro was on top of anything we had to ask. highly recommend Rosenthal acura . great place to buy a new car
I really loved Rosenthal Acura their professionalism and organization. Well organizes teams from sales to management. I was treated just like Rosenthal family. I would reccomand To family and friends.
Guess how much time passed from the minute Mr. Castro greeted me at Rosenthal Gaithersburg's door to the point he closed a deal with me to buy 2 MDX's (That's right....2!)? An astonishingly quick 20 minutes! I have been buying cars at dealerships for forty years. Years ago buying a car was challenging. Things changed...but real change has been slow to come. It is still very rare to have a sales associate actually listen to, understand, respond and fulfill your needs in one quick communicative transaction. It is still quite unheard-of to have your sales associate and the ...
I had a great and enjoyable experience purchasing my car from Rosenthal Acura. Our Sales Rep Victor Castro is a great person, very professional, patient and wealth of experience and knowledge. I search few other dealership and this one offer me the lowest price. I would highly recommend this dealership.
I totaled my car on a Wednesday... I knew what kind of replacement I wanted and began searching online. I found one that checked off all of boxes and sent an inquiry. Victor Castro responded immediately and I went to the dealer on Saturday... it was cold and Victor had the car brought around and WARMED before my test drive. This was a high end dealer, but I was treated with the same respect one would expect when buying an >50k car when I purchased a pre-owned 2012 car. I was impressed with Victor’s knowledge and willingness to make ...
Rosenthal Acura was phenomenal and honest in terms of negotiating a deal on my recently purchased RDX. There offer was fair and very reasonable, without pressure or hassle. Victor Castro was fantastic in terms of moving the paperwork along quickly and ensuring that i truly understood all of the options on the RDX, as well as making sure that it was set up to my specifications prior to leaving the showroom. I negotiated with other dealers, none of whom can compare the to excellent customer service and handling that i received. Victor and Rosenthal Acura are a must stop if ...
I'm on my 4th Acura I've purchased/leased from Rosenthal Acura! This dealership is so easy to work with and makes our buying experience pretty pleasurable. Our Sales Rep, Larry Pinto, is such a great guy, informative and professional. He always follows up a couple of times to make sure I am loving my new car. I love my new RDX - each time a get a new car I love Acura more and more. And the service department is great too. Adam is very responsive and a pleasure to work with.
I just purchased my new RDX yesterday and I am very pleased with it. I drove 2 hours to Rosenthal Acura to get my car. It was a hectic drive, but well worth the trip! I can’t say enough about this dealership. My salesman, Alan Eden was so helpful and such a pleasure to work with. He is a true professional. He did everything he could do to make this a great, smooth transaction. Even though we have so far to travel to get there, I would highly recommend this dealership. I really love my car! Thank you Alan Eden ...
Great and enjoyable experience working with Fernando at the first day of the visit, it was one of my car dealerships visiting. After a few days of shopping around, I finally select Fernando, he answers my midnight questions, help me select the cost saving package choices and work with manager provide good quote. He is very professional and friendly. A few days later, I select Rosonthal to start purchase the car, his team Ned Imaniyan help me trade in and proceed the final negotiations. He’d answered many questions from my wife to figure out how to control today’s ...
I emailed Rosenthal asking about an RDX they had in stock. Ned Imaniyan contacted me by email and quickly gave me a lease price and terms. The monthly lease payment beat several other Acura dealers in the area by a significant amount. Showed up at the dealership, signed paperwork and was out within the hour. Very happy.
Larry Pinto is an excellent sales rep! He has a wealth of experience, knowledge, accommodating, warm/inviting personality and goes above and beyond to meet his clients needs! His great customer service skills make him the best sales rep I have dealt with. I would recommend him to anyone looking for a car. Rosenthal Acura has found a gem in Larry and hope they know his worth! Thank you for all your help Larry!
I have used this dealership through five automobiles over the last 15 years, and my late husband used them for nearly 10 years before that. Larry Pinto has always been my sales person and I would never go anywhere else. Ever. He gets me the best car for my lease needs every three years, and he gets me the greatest price every single time. He would bend over backwards to do anything for me that I need during the course of my leases, as well. Furthermore, I always get my car serviced here, and the service department is totally professional and well-run. ...
I searched multiple Acura dealership and ended up with Rosenthal and Larry Pinto. Larry was very professional, accommodating with scheduling and stayed late to complete sale. This was a very easy negotiation and painless transaction.
Received best prices and excellent customer service from Alan E. in Internet Sales at Rosenthal Acura. It was worth the drive from Baltimore! I needed to finalize my purchase decision at the dealership (model and color), and Alan was helpful and patient. I have purchased cars for family and friends for over 30 years. I am very particular, and give Alan my highest recommendation. Also enjoyed working with Walter O. (Sales Manager).
Counting this one, I have purchased 15 cars in my lifetime and this was by far the best purchasing experience I have ever had. I dreaded this more than going to the dentist, but the staff at Rosenthal were on point and had me in and out haggle free in less than four hours. Joe Mungo will take great care of you and my salesman - Ned didn't play any games or try to up-sell. M trade-in was not low-balled either. Just a great crew there. Give them a shot. I don't think you'll be disappointed.
Have been having my 2013 TL serviced only at Rosenthal since purchase and the quality of service and attention to details has kept it at the same level of performance and comfort since day of delivery. The entire staff is professional, courteous and very knowledgeable. Jason, my service advisor, is always on top of his came when discussing my service requirements, proactive maintenance and repairs and addressing with patience and sound advice my questions and concerns. He is a true asset to your organization as the rest of your staff!
Good service and the salesperson named Christian was very professional in helping me purchase MDX. He was kind and listened to my needs and communicated with his supervisor.
I had not purchased a new car in 12 years and I was not looking forward to going through this sales process and trying to learn all the new technology all at once. Alan Eden made the sales process simple so I knew exactly what I was paying out the door for a 2018 TLX A-Spec at a good price. He was very detailed and patient with me on explaining all the new and exciting technology which I did not have in my old Honda Accord 2005. Also, he went over details on maintaining the vehicle which has already changed a good amount ...
We purchased and have had our Acura MDX serviced at Rosenthal. Our experience from Larry Pinto our sales rep to all the employees in Service have been superior. Great car that has been trouble free for years.
From the moment I first walked into the store until the moment I drove off the lot with my new car (roughly 1 week later), the folks at Rosenthal created a completely 1st class experience. In particular, my sales consultant, Larry Pinto, was superior throughout the entire process. Larry is the definition of exceptional customer service and integrity. His patience, knowledge, and initiative to go the extra mile just to put a smile on my face is completely unheard of in the industry. During our test drives and discussions, he wasn't concerned with making a sale but clearly more interested ...
It was a wonderful experience and we got a great deal. I would recommend NED IMANIYAN to anyone interested in purchasing a vehicle from Rosenthal. I would do business with Ned again.
We just purchased a used Lexus RX350 and the salesman, Ned Imaniyan, was very patient, professional, and thorough. I would do business with Ned again.
We had a very pleasant experience with Larry Pinto at Rosenthal Acura in Gaithersburg, MD. He was very pleasant and was not pushy in trying to get us to purchase things that we were not interested in. I would recommend him to anyone interested in purchasing a vehicle from Rosenthal.
We purchased an Acura ILXfrom Rosenthal Acura over the holidays. It was a wonderful experience and we got a great deal from Larry Pinto. This was our second Acura purchase from Larry at Rosenthal and similar to our first purchase, this experience was also a smooth process. Thanks Larry and Rosenthal Best Regards Surenchal Varma
I have worked with this dealership for more than twelve years. My sale associate is Larry Pinto, who is nice, friendly and helpful. He doesn't push and always works with you. It's fun to go on a test drive with him. The service has always been top-notch as well. My service reps, currently Shannon, have always looked out for me. I highly recommend Rosenthal Acura.
We are owners of a 2007 Acura TL and we're looking to trade and purchase either a new RDX or Lexus 350. Larry Pinto gave us all the fine new features if the TLX as well as a test drive. He is professional and accommodating in every way. Larry was able to give us the best price for our trade in, color inside and our that we wanted along with a loan rate that worked with our budget in mind. Our choice was literally a coin toss but my wife liked the inside appeal of the competition. Thanks again to Larry ...
I would like to compliment the entire Rosenthal Acura team - from Larry Pinto (the most committed and professional salesperson I have ever worked with), Ruben in sales as well and the service team. The a/c in my old car gave out, a true problem in the middle of July, and I needed to get into a new car very quickly. Larry, Ruben and others worked effectively and quickly to locate exactly the car I was looking for at another dealership and had it at Rosenthal within a couple days. We reached agreement on price and trade in quickly. ...
Great dealership with huge selection of vehicles. Larry Pinto was the most helpful and energetic salesman we have ever had the pleasure to deal with. His knowledge and helpfulness was beyond compare. Larry will always work on your behalf to get the best pricing possible. Larry Pinto and Rosenthal a winning combination!
Tyler Ballerini was excellent to work with. He was extremely knowledgeable about the TLX I was purchasing. Tyler answered all questions and demonstrated patience as I was deciding. He kept me well informed and took time to explain different options about the TLX. I would highly recommend him when you purchase a car at Rosenthal Acura!
My spouse and I have purchased over half a million dollars in cars from Rosenthal Gaithersburg. We've contemplated BMW, Bentley, and Mercedes, but at the end of the day, it was Larry Pinto who kept is loyal to not only the Acura Brand, but also the Rosenthal Brand. He's very thoughtful, trustworthy, and keeps one's best interest in mind and heart to ensure the best experience financially and overall. MW
It was rather an unplanned car purchase on that fateful day when my 1995 Toyota Previa decided to vow out after many years of reliable service, pulling me through many harsh snowy/icy winters. You could just imagine the sadness that wearied my heart that day! And the thought of dealing with car salespersons did not help... But, with God's grace we were led to Rosenthal Acura and had Larry Pinto to help us find a car suited to our need. He was very gracious and patient with us. He made us feel in control and yet guided us in ...
I have bought 3 vehicles from Larry Pinto. In the past, buying a vehicle was such a hassle . Larry makes it so easy. He is honest and up front . He has a great personality and truly loves his job. Ask for Larry Pinto when you are ready to buy an Acura. You will be amazed at how easy the process can be when buying a vehicle from Larry Pinto,
I bought my first SUV in Rosenthal Acura and I had great experience with sales person (Larry Pinto) and other people involved. Larry is very passionate with his customers. He does not rush or force anyone to purchase but once you decide to buy one, he takes his time to explain about cars. He also helped us bargain a little. Highly recommend him as a sales person.
great experience....nice working with Mr. Sam Boma. The whole process was less intimidating and friendly. Sam worked with us to get our targeted price point.
Absolutely flawless process. Walked into the dealership considering several models with an interest to eventually buy a new car within a month or two. Worked with Benjamin Amin, who was so accommodating and attentive to all family members present. I did not feel any pressure or commitment to buy like many other salesmen I have dealt with in the past. Benjamin tried to cater to what I was looking for and showed me the new 2016 ILX as well as the 2015 TLX. I felt very comfortable with my interaction. Received a great offer (compared to prices on truecar.com) without any ...
I would like to express that from the beginning, my sales associate Larry Pinto has provided excellence in his performance. He is very knowledgeable, committed, patient and always available. Therefore, I wanted to take this opportunity to deeply THANK HIM for his excellence! With this said, I highly recommend him. Furthermore, in service Kudos to Adams! Always making sure the vehicle is up-to-date.
Solid buying experience and car. Jose and Paul were great and very knowledgeable about the product. I would highly recommend Jose, Paul and Rosenthal Acura. Peter Mc.
My sales associate at Rosenthal Acura, Kenneth Chang was phenomenal to work with! He is extremely knowledgeable and patient. I never felt pressured and his approach, helpfulness and the lengthy time he spent making sure all my questions were answered are the reason I leased a new MDX from Rosenthal instead of another Acura dealer closer to my house (who I had used previously). Of course the price was right too as they gave me a VERY competitive price. I recommend them highly!
We purchased our first Acura MDX 2016 model on March 2015. It is by far the greatest purchase. Our sales person was Mr. Narendra Singh who truly knows about that car. He took us on the test drive and explain all the features that car has. It was phenomenal. Mr. Singh you get a client for life. I have saved his number so that I do not have to look through anywhere. In the very first week, we had 1,032 miles on that car. Thank you
We bought a 2015 TLX last week as an upgrade to the TSX I was driving. Alan Eden was our salesman, really an amazing guy! He made us feel welcome, knew EVERYTHING about the car(he owns one!!), stayed late to make sure he got my phone paired up with the car, showed us the bells and whistles....I could go on and on. It really was such an easy process, from the first email to the test drive to the financing. His story of how he came to work there is awesome, we didn't know it at the time ...
Mr Ricardo is amazing...I never met a dealer like him. We had a fantastic deal with him. The way they treat customers is very nice. He take care of customers. He did everything possible to put me in. Thanks to Ricardo , Manager & entire team of "Rosenthal Acura" for the great service provided for us. I am fully satisfied with his service and cooperation.My new RDX is so cool!! I suggest you to by Acura from this dealer surely you will be very happy.. Go.... Get... Enjoy!!!
Mr Ricardo is amazing..I never met a sales person like him.. The way he treats customers is very nice. We had a fantastic deal with him. He did everything possible to put me in and made us happy. They take care of customers. Ricardo and manager are really helpful to the customers. Our new RDX is so good!! Ricardo is the best dealer...Thanks to Ricardo, Manager and the whole team of "Rosenthal Acura " for the best deal you offered us. I suggest you to buy Acura from Rosenthal's Ricardo Roldan, surely you will be happy ...
Amidst being new to the area and trying to settle in, I was in the market for a new vehicle opting not to ship my Lexus GX-470 from across the country. A previous Acura owner, and completely happy with the TL and my experience with NM dealer, I decided to go back to the Acura platform. I've spent a lot of money in the past on high end luxury vehicles but had no interest this time around. Research into the new Acura sedans led me to the TLX and ILX for their price point. I researched inventory online at ...
It was an unforgettable experience to shop for car at Rosenthal Acura dealership in Gaithersburg. My friend bought his cars at this dealership and told me to go to this location and look for James Tan when I was searching for a new car. After meeting James, I ended up with a 2015 Acura TLX copper black. James was very knowledgeable, sincere, kind, and helpful. Not to mention, he's also a very patience person and willing to stick around past midnight to help me through the whole buying process. As I remember, I had walked me through the features of ...
James was very helpful. He was patient and answered all of our questions, explained the special features of the car, and gave some good pointers. He contacted us after the purchase to make sure that everything was going well with our new car.
After I completed my purchase on Saturday, the dealership identified an error in the sales paperwork. They initially arranged to correct the error by delivering revised paperwork by overnight delivery to me on Tuesday. On Monday morning, I received a call about a family emergency that could require immediate, out of town travel with the car. The dealership's receptionist and a finance representative worked to arrange delivery of the replacement documentation later on Monday morning. I am extremely pleased by their response to my situation. Mistakes happen but these two went to great lengths to provide excellent customer service.
Me and my wife test drove a 2010 Mercedes ML350 , sat 13 2014. Sales person Fernano Ramirez went out of his way to get us the price we to pay . We closed the deal and got the truck we wanted. THANK YOU
Thank you, Antonio! My wife and I purchased a 2013 Infiniti FX37 from Rosenthal Acura. We dealt with Antonio, who was very polite, knowledgeable, and committed throughout. He knew everything about the car and organized reliably for the missing second car key and the replacement of a seat heater switch. Excellent dealership, great customer care!
We purchased a 2015 Acura TLX online after test driving the car at Rosenthal. The problem we had was that we don't live any where near the dealer, and we negotiated with the sales manager to have the car delivered who readily agreed. After going back and forth with the salesman several times, who wanted me to pick me up (why not just bring me the car if you're going to pick me up?), he finally brought me the car and the paperwork. All was well, and I love the car! If there hadn't been such a go-around ...
Prior to purchasing my 2015 Acura RDX, I had owned a Toyota and Honda. I was not looking forward to purchasing a new car as I had owned my Toyota for so long. When I went to Rosenthal Acura, James Tan greeted me and was very patient, knowledgeable and helpful. He gave me and my family excellent customer service. I appreciate his follow-up with me and am very happy with my purchase! Recently, I called him on a question for my car and he was very helpful. I appreciate that he indicated that I am still his customer though my purchase ...
So, a friend of mine was in the market for a new vehicle. After test driving a few other options, she narrowed her choices down to a 2015 Lincoln MKX (AWD) and a 2015 RDX (AWD, Tech Pack). Lucky for us, both the dealerships were about a few hundred yards from each other. Wont lie, I was impressed by the luxury offered in Lincoln MKX, but the price was a bit too steep. So the final choice was RDX. The price, size, comfort and luxury was just right. After talking to a couple of other dealers, I reached out to Rosenthal Acura. ...
Great service and good customer service! Tina did an awesome job and made our day with an awesome customer care! We will be back and continue to use her in the future. We definetly recomend her!
I am a three time Acura owner and have been very happy with each vehicle. I have owned two new and one pre-owned certified vehicles. My family and I recently relocated from California and began looking for a dealership to complete services on my MDX. I selected Rosenthal and wasn't sure how the experience would be. I was very comfortable with my previous service department and team in California and didn't know what to expect in Maryland. Luckily for me Ben Calvitti is the Service Manager and is the epitome of "Service". We were provided a ...
I've been looking for used late model TL's lately at various dealers. Last week I went to Rosenthal Acura and was immediately met by Fernando Ramirez (sales consultant) who turned out to be an excellent representative who remained low key, very knowledgeable, and definitely knew the product. After looking at several vehicles, and test drives, I settled on a late model pre-owned certified Acura. The negotiation process albeit necessary was very calm resulted with a purchase. Aside from the actual very low mileage and immaculately kept vehicle, another reason to chose Rosenthal was the dealer's positive consumer ...
This was a highly satisfactory car buying experience. Kenneth Chang was personable, very knowledgeable, and extremely patient. There was no hard sell, and he did everything he could to get me a fair price for the car. After the sale, he went over the technology features, and spent extra time with my questions. I would highly recommend Rosenthal Acura and the professionalism of Kenneth Chang as a representative sales person.
I tend to buy cars are drive them into the ground. I was shopping over Memorial Day weekend to replace my 11 year old Honda Pilot with 240,000 miles. The test drive experience with Arthur was great. He was very knowledge about the MDX as well as the competing models that we were looking at. He was able to point out differences without denigrating his competitors. There was never any pressure to buy. After driving a number of other vehicles (including models from Honda, Toyota, Hyundai and Infiniti) we settled on the Acura. We returned to Rosenthal the next day to talk ...
My husband and I just recently purchased a fairly new vehicle from Rosenthal Acura. As usual the process itsellf is cumbersome but to our surprise and I mean to our surprise, our experience at Rosenthal Acura in Gaithersburg, MD was anything but. We have never encountered such a friendly, warm and professional staff such as the one at Rosenthal. Our salesperson, Harpreet Broca is the epitome of professionalism. Mr. Broca practically nurtured us throught the entire process from start to finish. The personal attention is what stood out to us. Our credit situation wasn't the best and I must ...
I contacted Rosenthal Acura from an ad for a used vehicle I had located online. Immediately I reached sales representative, Mr. Broca. He was very helpful in answering all of my question without pushing any agenda or dealer tactics that I had experienced from several other places. I was contacting the dealership from the TN area, and MD is a pretty substantial distance away. After a day or so and considering the other options I had, I decided that the deal that Rosenthal Acura had was VERY fair compared to a pretty wide swath of the east coast to the ...