Amazing service from Malcom and Harry!!!Thanks for rebuilding my TL!!!
I'd like to take the time and recognize a few staff members from Rosenthal Acura for giving me courteous, prompt, optimistic, and excellent customer service each and every time I visit. A little bit about me: My family and I have bought 3 vehicles from this dealer and though we have ventured into other makes & models, we somehow always find a way back. Now to the good stuff.First I'd like to recognize Malcom as he has been an excellent Service Advisor for me since 2011. Whether I'm taking the car in for maintenance, trouble with my vehicle, or contact for general questions, he has always replied quickly and provides knowledgable information. His cool, calm, and positive demeanor ensures me that I am in the right hands.Secondly, I'd like to thank Elizabeth & Jenny from the Loaner Department for welcoming me with warm smiles and fun personalities. They are very quick in processing my information and getting me on the road with a loaner in a timely manner. This duo makes a great team and are excellent at what they do.Overall Malcom, Elizabeth, and Jenny are stellar. I couldn't be happier with their outstanding customer service and professionalism!
Bought a used car from Nikolas and manager gary , excellent service, night and day compared to other previous dealers i went to prior to the purchase. Although it is an Acura dealership Nik went out the way and showed me how the accord i bought works and what features it includes. Wasn't pressured at all he just wanted me to feel if i like the car or not during my test drive before any negotiations. Always texted me on updates on the car and even offered to send items i forgot in my trade in since i lived an hour away. I recommend this dealer if you're intrested in acuras or preowned vehicles.
I was very impressed with the service department and had a great experience. I definitely will use them in the future. My car literally runs better now then when I bought it from another dealership local to me. And I thank Rosenthal for this. I also need to thank the Ladies that took the time out of their day to mail my sons lego character back to him. He had left it in the rental car, and they were so thoughtful to send back with a cute note attatched. That was really special to me. Thanks.
Regular car dealer mostly helpful
I had such great experiences here. My family was very satisfied as Mr. Jorge assisted us in choosing our vehicle. He was very informative and helpful .I personally really ẹnoy his work ethic and positive attitude. It really make a big change in car- buying experience.On top of that the sale manager was also kind and respectful. I will definitely be back here in the near future!
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