Customer Testimonials

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DealerRater Jun 5, 2021

Just brought my new car home today. This was the easiest process. I made a new friend in Victor Castro. He and Sabbir and Tony were terrific to work with. I think this is my 6th Acura. I’m a true believer!

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DealerRater Jun 1, 2021

Victor was amazing - he made sure I got exactly what I wanted - never tried to sell me something else. So kind and responsive wanted to make sure I was totally pleased with my selection. Victor Castro was a true professional and so knowledgeable about the workings and the new technology. He was a pleasure and without his help I would never have been able to drive out of the parking lot - my last Acura was a 2010. I would recommend everyone to go see him- AS for Rosenthal they were all pleasant happy and helpful. The finance gentleman ...

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DealerRater May 24, 2021

Bought a used Rdx and it was truly the most painless experience I've ever had buying a car. Dealt with Nakeya entirely online, in and out in under an hour when I went in. Just great!

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DealerRater Mar 21, 2021

Vicky was awesome if u need a Acura go see Vicky . The finance guy was also cool. I went with my mother as after a past bankruptcy she was helping me out with co sign. Vicky was not k my very cool and also so was the fiancé guy both never tried pressuring us into anything g we did not want

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DealerRater Mar 17, 2021

Victor Castro was wonderful to work with. We just purchased a new Acura MDX and couldn't be happier with the personal service he provided. He took valuable time to explain all the technology and features of the car. I would definitely return to work with him again.

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DealerRater Dec 20, 2020

We just purchased an Acura MDX from Rosenthal Acura. We had the pleasure of Working with Victor Castro. Mr. Castro was professional and courteous. We would buy another car from him again when we are ready!

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DealerRater Aug 19, 2020

We worked with Victor Castro from Rosenthal Acura in buying our new Acura. He was so helpful in every way. We wanted to look at various trims and he was very courteous and accommodating. He was also knowledgeable about the different trims and models. We also feel that he helped us get the best deal possible on the car we purchased and looked for all the ways we could take advantage of current Acura discounts. Many thanks for your help Victor!

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DealerRater Jul 1, 2020

I hate going to dealerships. It's always a 4-5 hour visit, at a minimum. I literally came in, picked out the car, did the financing and drove away in roughly 2 hours. That's fast. These guys work like a machine. No wasted time. Extremely polite and professional. My salesman Victor Castro was amazing. My next purchase has got to be an Acura just so I deal with these folks again. Thank you for such a great experience.

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DealerRater Jul 1, 2020

Great experience working with Victor Castro. Very nice, not pushy, very informative. Glad I purchased my RDX at this dealership and not in Delaware where i live

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DealerRater Jun 9, 2020

Buying a vehicle and the process which is involved may seem daunting and worrisome to many. However, Mr Victor Castro of Rosenthal Acura sets the standards above all the rest in professionalism and courtesy. He is efficient, very attentive, and personable. Thank you Mr. Castro and to all of the Rosenthal (my new extended family) staff! John I

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DealerRater Apr 29, 2020

I had the great experience to just complete a lease for a 2020 Acura RDX from Victor Castro at Rosenthal Acura in Gaithersburg, MD. Victor went out of his way to work with me on the details of the payments and the amenities that the car no has. We was very flexible with me on the timing of our meeting with the entire COVOD-19 pandemic taking place at this time. He was professional, courtesy and educational with all that this new car has to offer. I would recommend Victor Castro and his Rosenthal Dealership to any and all of my friends. ...

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DealerRater Mar 31, 2020

from start to finish, in our new vehicle fast. Victor Castro was on top of anything we had to ask. highly recommend Rosenthal acura . great place to buy a new car

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DealerRater Mar 27, 2020

I really loved Rosenthal Acura their professionalism and organization. Well organizes teams from sales to management. I was treated just like Rosenthal family. I would reccomand To family and friends.

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DealerRater Mar 4, 2020

Guess how much time passed from the minute Mr. Castro greeted me at Rosenthal Gaithersburg's door to the point he closed a deal with me to buy 2 MDX's (That's right....2!)? An astonishingly quick 20 minutes! I have been buying cars at dealerships for forty years. Years ago buying a car was challenging. Things changed...but real change has been slow to come. It is still very rare to have a sales associate actually listen to, understand, respond and fulfill your needs in one quick communicative transaction. It is still quite unheard-of to have your sales associate and the ...

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DealerRater Dec 25, 2019

I had a great and enjoyable experience purchasing my car from Rosenthal Acura. Our Sales Rep Victor Castro is a great person, very professional, patient and wealth of experience and knowledge. I search few other dealership and this one offer me the lowest price. I would highly recommend this dealership.

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DealerRater Dec 23, 2019

I totaled my car on a Wednesday... I knew what kind of replacement I wanted and began searching online. I found one that checked off all of boxes and sent an inquiry. Victor Castro responded immediately and I went to the dealer on Saturday... it was cold and Victor had the car brought around and WARMED before my test drive. This was a high end dealer, but I was treated with the same respect one would expect when buying an >50k car when I purchased a pre-owned 2012 car. I was impressed with Victor’s knowledge and willingness to make ...

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DealerRater Nov 10, 2019

Rosenthal Acura was phenomenal and honest in terms of negotiating a deal on my recently purchased RDX. There offer was fair and very reasonable, without pressure or hassle. Victor Castro was fantastic in terms of moving the paperwork along quickly and ensuring that i truly understood all of the options on the RDX, as well as making sure that it was set up to my specifications prior to leaving the showroom. I negotiated with other dealers, none of whom can compare the to excellent customer service and handling that i received. Victor and Rosenthal Acura are a must stop if ...

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DealerRater Mar 8, 2019

I'm on my 4th Acura I've purchased/leased from Rosenthal Acura! This dealership is so easy to work with and makes our buying experience pretty pleasurable. Our Sales Rep, Larry Pinto, is such a great guy, informative and professional. He always follows up a couple of times to make sure I am loving my new car. I love my new RDX - each time a get a new car I love Acura more and more. And the service department is great too. Adam is very responsive and a pleasure to work with.

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DealerRater Nov 15, 2018

I just purchased my new RDX yesterday and I am very pleased with it. I drove 2 hours to Rosenthal Acura to get my car. It was a hectic drive, but well worth the trip! I can’t say enough about this dealership. My salesman, Alan Eden was so helpful and such a pleasure to work with. He is a true professional. He did everything he could do to make this a great, smooth transaction. Even though we have so far to travel to get there, I would highly recommend this dealership. I really love my car! Thank you Alan Eden ...

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DealerRater Oct 31, 2018

Great and enjoyable experience working with Fernando at the first day of the visit, it was one of my car dealerships visiting. After a few days of shopping around, I finally select Fernando, he answers my midnight questions, help me select the cost saving package choices and work with manager provide good quote. He is very professional and friendly. A few days later, I select Rosonthal to start purchase the car, his team Ned Imaniyan help me trade in and proceed the final negotiations. He’d answered many questions from my wife to figure out how to control today’s ...

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DealerRater Oct 18, 2018

I emailed Rosenthal asking about an RDX they had in stock. Ned Imaniyan contacted me by email and quickly gave me a lease price and terms. The monthly lease payment beat several other Acura dealers in the area by a significant amount. Showed up at the dealership, signed paperwork and was out within the hour. Very happy.

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DealerRater Oct 15, 2018

Larry Pinto is an excellent sales rep! He has a wealth of experience, knowledge, accommodating, warm/inviting personality and goes above and beyond to meet his clients needs! His great customer service skills make him the best sales rep I have dealt with. I would recommend him to anyone looking for a car. Rosenthal Acura has found a gem in Larry and hope they know his worth! Thank you for all your help Larry!

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DealerRater Sep 28, 2018

I have used this dealership through five automobiles over the last 15 years, and my late husband used them for nearly 10 years before that. Larry Pinto has always been my sales person and I would never go anywhere else. Ever. He gets me the best car for my lease needs every three years, and he gets me the greatest price every single time. He would bend over backwards to do anything for me that I need during the course of my leases, as well. Furthermore, I always get my car serviced here, and the service department is totally professional and well-run. ...

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DealerRater Sep 13, 2018

I searched multiple Acura dealership and ended up with Rosenthal and Larry Pinto. Larry was very professional, accommodating with scheduling and stayed late to complete sale. This was a very easy negotiation and painless transaction.

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DealerRater Sep 2, 2018

Received best prices and excellent customer service from Alan E. in Internet Sales at Rosenthal Acura. It was worth the drive from Baltimore! I needed to finalize my purchase decision at the dealership (model and color), and Alan was helpful and patient. I have purchased cars for family and friends for over 30 years. I am very particular, and give Alan my highest recommendation. Also enjoyed working with Walter O. (Sales Manager).

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DealerRater Apr 1, 2018

Counting this one, I have purchased 15 cars in my lifetime and this was by far the best purchasing experience I have ever had. I dreaded this more than going to the dentist, but the staff at Rosenthal were on point and had me in and out haggle free in less than four hours. Joe Mungo will take great care of you and my salesman - Ned didn't play any games or try to up-sell. M trade-in was not low-balled either. Just a great crew there. Give them a shot. I don't think you'll be disappointed.

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DealerRater Dec 23, 2017

Have been having my 2013 TL serviced only at Rosenthal since purchase and the quality of service and attention to details has kept it at the same level of performance and comfort since day of delivery. The entire staff is professional, courteous and very knowledgeable. Jason, my service advisor, is always on top of his came when discussing my service requirements, proactive maintenance and repairs and addressing with patience and sound advice my questions and concerns. He is a true asset to your organization as the rest of your staff!

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DealerRater Nov 24, 2017

Good service and the salesperson named Christian was very professional in helping me purchase MDX. He was kind and listened to my needs and communicated with his supervisor.

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DealerRater Nov 17, 2017

I had not purchased a new car in 12 years and I was not looking forward to going through this sales process and trying to learn all the new technology all at once. Alan Eden made the sales process simple so I knew exactly what I was paying out the door for a 2018 TLX A-Spec at a good price. He was very detailed and patient with me on explaining all the new and exciting technology which I did not have in my old Honda Accord 2005. Also, he went over details on maintaining the vehicle which has already changed a good amount ...

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DealerRater Nov 9, 2017

We purchased and have had our Acura MDX serviced at Rosenthal. Our experience from Larry Pinto our sales rep to all the employees in Service have been superior. Great car that has been trouble free for years.

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DealerRater Nov 5, 2017

From the moment I first walked into the store until the moment I drove off the lot with my new car (roughly 1 week later), the folks at Rosenthal created a completely 1st class experience. In particular, my sales consultant, Larry Pinto, was superior throughout the entire process. Larry is the definition of exceptional customer service and integrity. His patience, knowledge, and initiative to go the extra mile just to put a smile on my face is completely unheard of in the industry. During our test drives and discussions, he wasn't concerned with making a sale but clearly more interested ...

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DealerRater Sep 29, 2017

It was a wonderful experience and we got a great deal. I would recommend NED IMANIYAN to anyone interested in purchasing a vehicle from Rosenthal. I would do business with Ned again.

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DealerRater Jun 22, 2017

We just purchased a used Lexus RX350 and the salesman, Ned Imaniyan, was very patient, professional, and thorough. I would do business with Ned again.

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DealerRater May 4, 2017

We had a very pleasant experience with Larry Pinto at Rosenthal Acura in Gaithersburg, MD. He was very pleasant and was not pushy in trying to get us to purchase things that we were not interested in. I would recommend him to anyone interested in purchasing a vehicle from Rosenthal.

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DealerRater Feb 20, 2017

We purchased an Acura ILXfrom Rosenthal Acura over the holidays. It was a wonderful experience and we got a great deal from Larry Pinto. This was our second Acura purchase from Larry at Rosenthal and similar to our first purchase, this experience was also a smooth process. Thanks Larry and Rosenthal Best Regards Surenchal Varma

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DealerRater Nov 9, 2016

I have worked with this dealership for more than twelve years. My sale associate is Larry Pinto, who is nice, friendly and helpful. He doesn't push and always works with you. It's fun to go on a test drive with him. The service has always been top-notch as well. My service reps, currently Shannon, have always looked out for me. I highly recommend Rosenthal Acura.

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DealerRater Sep 12, 2016

We are owners of a 2007 Acura TL and we're looking to trade and purchase either a new RDX or Lexus 350. Larry Pinto gave us all the fine new features if the TLX as well as a test drive. He is professional and accommodating in every way. Larry was able to give us the best price for our trade in, color inside and our that we wanted along with a loan rate that worked with our budget in mind. Our choice was literally a coin toss but my wife liked the inside appeal of the competition. Thanks again to Larry ...

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DealerRater Jul 25, 2016

I would like to compliment the entire Rosenthal Acura team - from Larry Pinto (the most committed and professional salesperson I have ever worked with), Ruben in sales as well and the service team. The a/c in my old car gave out, a true problem in the middle of July, and I needed to get into a new car very quickly. Larry, Ruben and others worked effectively and quickly to locate exactly the car I was looking for at another dealership and had it at Rosenthal within a couple days. We reached agreement on price and trade in quickly. ...

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DealerRater Jul 15, 2016

Great dealership with huge selection of vehicles. Larry Pinto was the most helpful and energetic salesman we have ever had the pleasure to deal with. His knowledge and helpfulness was beyond compare. Larry will always work on your behalf to get the best pricing possible. Larry Pinto and Rosenthal a winning combination!

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DealerRater Jun 12, 2016

Tyler Ballerini was excellent to work with. He was extremely knowledgeable about the TLX I was purchasing. Tyler answered all questions and demonstrated patience as I was deciding. He kept me well informed and took time to explain different options about the TLX. I would highly recommend him when you purchase a car at Rosenthal Acura!

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DealerRater Jun 9, 2016

My spouse and I have purchased over half a million dollars in cars from Rosenthal Gaithersburg. We've contemplated BMW, Bentley, and Mercedes, but at the end of the day, it was Larry Pinto who kept is loyal to not only the Acura Brand, but also the Rosenthal Brand. He's very thoughtful, trustworthy, and keeps one's best interest in mind and heart to ensure the best experience financially and overall. MW

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DealerRater Jun 8, 2016

It was rather an unplanned car purchase on that fateful day when my 1995 Toyota Previa decided to vow out after many years of reliable service, pulling me through many harsh snowy/icy winters. You could just imagine the sadness that wearied my heart that day! And the thought of dealing with car salespersons did not help... But, with God's grace we were led to Rosenthal Acura and had Larry Pinto to help us find a car suited to our need. He was very gracious and patient with us. He made us feel in control and yet guided us in ...

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DealerRater Oct 24, 2015

I have bought 3 vehicles from Larry Pinto. In the past, buying a vehicle was such a hassle . Larry makes it so easy. He is honest and up front . He has a great personality and truly loves his job. Ask for Larry Pinto when you are ready to buy an Acura. You will be amazed at how easy the process can be when buying a vehicle from Larry Pinto,

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DealerRater Jul 23, 2015

I bought my first SUV in Rosenthal Acura and I had great experience with sales person (Larry Pinto) and other people involved. Larry is very passionate with his customers. He does not rush or force anyone to purchase but once you decide to buy one, he takes his time to explain about cars. He also helped us bargain a little. Highly recommend him as a sales person.

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DealerRater Jul 17, 2015

great experience....nice working with Mr. Sam Boma. The whole process was less intimidating and friendly. Sam worked with us to get our targeted price point.

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DealerRater Jul 10, 2015

Absolutely flawless process. Walked into the dealership considering several models with an interest to eventually buy a new car within a month or two. Worked with Benjamin Amin, who was so accommodating and attentive to all family members present. I did not feel any pressure or commitment to buy like many other salesmen I have dealt with in the past. Benjamin tried to cater to what I was looking for and showed me the new 2016 ILX as well as the 2015 TLX. I felt very comfortable with my interaction. Received a great offer (compared to prices on truecar.com) without any ...

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DealerRater Jul 9, 2015

I would like to express that from the beginning, my sales associate Larry Pinto has provided excellence in his performance. He is very knowledgeable, committed, patient and always available. Therefore, I wanted to take this opportunity to deeply THANK HIM for his excellence! With this said, I highly recommend him. Furthermore, in service Kudos to Adams! Always making sure the vehicle is up-to-date.

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DealerRater Jun 18, 2015

Solid buying experience and car. Jose and Paul were great and very knowledgeable about the product. I would highly recommend Jose, Paul and Rosenthal Acura. Peter Mc.

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DealerRater May 20, 2015

My sales associate at Rosenthal Acura, Kenneth Chang was phenomenal to work with! He is extremely knowledgeable and patient. I never felt pressured and his approach, helpfulness and the lengthy time he spent making sure all my questions were answered are the reason I leased a new MDX from Rosenthal instead of another Acura dealer closer to my house (who I had used previously). Of course the price was right too as they gave me a VERY competitive price. I recommend them highly!

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DealerRater May 19, 2015

We purchased our first Acura MDX 2016 model on March 2015. It is by far the greatest purchase. Our sales person was Mr. Narendra Singh who truly knows about that car. He took us on the test drive and explain all the features that car has. It was phenomenal. Mr. Singh you get a client for life. I have saved his number so that I do not have to look through anywhere. In the very first week, we had 1,032 miles on that car. Thank you

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DealerRater May 9, 2015

We bought a 2015 TLX last week as an upgrade to the TSX I was driving. Alan Eden was our salesman, really an amazing guy! He made us feel welcome, knew EVERYTHING about the car(he owns one!!), stayed late to make sure he got my phone paired up with the car, showed us the bells and whistles....I could go on and on. It really was such an easy process, from the first email to the test drive to the financing. His story of how he came to work there is awesome, we didn't know it at the time ...

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DealerRater Apr 13, 2015

Mr Ricardo is amazing..I never met a sales person like him.. The way he treats customers is very nice. We had a fantastic deal with him. He did everything possible to put me in and made us happy. They take care of customers. Ricardo and manager are really helpful to the customers. Our new RDX is so good!! Ricardo is the best dealer...Thanks to Ricardo, Manager and the whole team of "Rosenthal Acura " for the best deal you offered us. I suggest you to buy Acura from Rosenthal's Ricardo Roldan, surely you will be happy ...

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DealerRater Apr 13, 2015

Mr Ricardo is amazing...I never met a dealer like him. We had a fantastic deal with him. The way they treat customers is very nice. He take care of customers. He did everything possible to put me in. Thanks to Ricardo , Manager & entire team of "Rosenthal Acura" for the great service provided for us. I am fully satisfied with his service and cooperation.My new RDX is so cool!! I suggest you to by Acura from this dealer surely you will be very happy.. Go.... Get... Enjoy!!!

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DealerRater Apr 11, 2015

Amidst being new to the area and trying to settle in, I was in the market for a new vehicle opting not to ship my Lexus GX-470 from across the country. A previous Acura owner, and completely happy with the TL and my experience with NM dealer, I decided to go back to the Acura platform. I've spent a lot of money in the past on high end luxury vehicles but had no interest this time around. Research into the new Acura sedans led me to the TLX and ILX for their price point. I researched inventory online at ...

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DealerRater Mar 18, 2015

It was an unforgettable experience to shop for car at Rosenthal Acura dealership in Gaithersburg. My friend bought his cars at this dealership and told me to go to this location and look for James Tan when I was searching for a new car. After meeting James, I ended up with a 2015 Acura TLX copper black. James was very knowledgeable, sincere, kind, and helpful. Not to mention, he's also a very patience person and willing to stick around past midnight to help me through the whole buying process. As I remember, I had walked me through the features of ...

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DealerRater Mar 14, 2015

James was very helpful. He was patient and answered all of our questions, explained the special features of the car, and gave some good pointers. He contacted us after the purchase to make sure that everything was going well with our new car.

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DealerRater Dec 24, 2014

After I completed my purchase on Saturday, the dealership identified an error in the sales paperwork. They initially arranged to correct the error by delivering revised paperwork by overnight delivery to me on Tuesday. On Monday morning, I received a call about a family emergency that could require immediate, out of town travel with the car. The dealership's receptionist and a finance representative worked to arrange delivery of the replacement documentation later on Monday morning. I am extremely pleased by their response to my situation. Mistakes happen but these two went to great lengths to provide excellent customer service.

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DealerRater Dec 17, 2014

Me and my wife test drove a 2010 Mercedes ML350 , sat 13 2014. Sales person Fernano Ramirez went out of his way to get us the price we to pay . We closed the deal and got the truck we wanted. THANK YOU

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DealerRater Dec 16, 2014

Thank you, Antonio! My wife and I purchased a 2013 Infiniti FX37 from Rosenthal Acura. We dealt with Antonio, who was very polite, knowledgeable, and committed throughout. He knew everything about the car and organized reliably for the missing second car key and the replacement of a seat heater switch. Excellent dealership, great customer care!

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DealerRater Dec 11, 2014

We purchased a 2015 Acura TLX online after test driving the car at Rosenthal. The problem we had was that we don't live any where near the dealer, and we negotiated with the sales manager to have the car delivered who readily agreed. After going back and forth with the salesman several times, who wanted me to pick me up (why not just bring me the car if you're going to pick me up?), he finally brought me the car and the paperwork. All was well, and I love the car! If there hadn't been such a go-around ...

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DealerRater Oct 29, 2014

Prior to purchasing my 2015 Acura RDX, I had owned a Toyota and Honda. I was not looking forward to purchasing a new car as I had owned my Toyota for so long. When I went to Rosenthal Acura, James Tan greeted me and was very patient, knowledgeable and helpful. He gave me and my family excellent customer service. I appreciate his follow-up with me and am very happy with my purchase! Recently, I called him on a question for my car and he was very helpful. I appreciate that he indicated that I am still his customer though my purchase ...

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DealerRater Oct 15, 2014

So, a friend of mine was in the market for a new vehicle. After test driving a few other options, she narrowed her choices down to a 2015 Lincoln MKX (AWD) and a 2015 RDX (AWD, Tech Pack). Lucky for us, both the dealerships were about a few hundred yards from each other. Wont lie, I was impressed by the luxury offered in Lincoln MKX, but the price was a bit too steep. So the final choice was RDX. The price, size, comfort and luxury was just right. After talking to a couple of other dealers, I reached out to Rosenthal Acura. ...

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DealerRater Oct 14, 2014

Great service and good customer service! Tina did an awesome job and made our day with an awesome customer care! We will be back and continue to use her in the future. We definetly recomend her!

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DealerRater Sep 17, 2014

I am a three time Acura owner and have been very happy with each vehicle. I have owned two new and one pre-owned certified vehicles. My family and I recently relocated from California and began looking for a dealership to complete services on my MDX. I selected Rosenthal and wasn't sure how the experience would be. I was very comfortable with my previous service department and team in California and didn't know what to expect in Maryland. Luckily for me Ben Calvitti is the Service Manager and is the epitome of "Service". We were provided a ...

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DealerRater Jul 26, 2014

I've been looking for used late model TL's lately at various dealers. Last week I went to Rosenthal Acura and was immediately met by Fernando Ramirez (sales consultant) who turned out to be an excellent representative who remained low key, very knowledgeable, and definitely knew the product. After looking at several vehicles, and test drives, I settled on a late model pre-owned certified Acura. The negotiation process albeit necessary was very calm resulted with a purchase. Aside from the actual very low mileage and immaculately kept vehicle, another reason to chose Rosenthal was the dealer's positive consumer ...

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DealerRater Jun 9, 2014

This was a highly satisfactory car buying experience. Kenneth Chang was personable, very knowledgeable, and extremely patient. There was no hard sell, and he did everything he could to get me a fair price for the car. After the sale, he went over the technology features, and spent extra time with my questions. I would highly recommend Rosenthal Acura and the professionalism of Kenneth Chang as a representative sales person.

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DealerRater Jun 9, 2014

I tend to buy cars are drive them into the ground. I was shopping over Memorial Day weekend to replace my 11 year old Honda Pilot with 240,000 miles. The test drive experience with Arthur was great. He was very knowledge about the MDX as well as the competing models that we were looking at. He was able to point out differences without denigrating his competitors. There was never any pressure to buy. After driving a number of other vehicles (including models from Honda, Toyota, Hyundai and Infiniti) we settled on the Acura. We returned to Rosenthal the next day to talk ...

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DealerRater Jun 6, 2014

My husband and I just recently purchased a fairly new vehicle from Rosenthal Acura. As usual the process itsellf is cumbersome but to our surprise and I mean to our surprise, our experience at Rosenthal Acura in Gaithersburg, MD was anything but. We have never encountered such a friendly, warm and professional staff such as the one at Rosenthal. Our salesperson, Harpreet Broca is the epitome of professionalism. Mr. Broca practically nurtured us throught the entire process from start to finish. The personal attention is what stood out to us. Our credit situation wasn't the best and I must ...

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DealerRater May 16, 2014

I contacted Rosenthal Acura from an ad for a used vehicle I had located online. Immediately I reached sales representative, Mr. Broca. He was very helpful in answering all of my question without pushing any agenda or dealer tactics that I had experienced from several other places. I was contacting the dealership from the TN area, and MD is a pretty substantial distance away. After a day or so and considering the other options I had, I decided that the deal that Rosenthal Acura had was VERY fair compared to a pretty wide swath of the east coast to the ...

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DealerRater Apr 11, 2014

Rosenthal Acura is the closest Acura dealership to me and I have been using their services for a few years now. I think this review is way over due. So here it goes. I have been getting my Acura serviced from Rosenthal Acura since I bought my first Acura back in 2009. Most of the work I got done from them is either installing accessories on my car, or some warranty works. My experience with their sales department is somewhat mixed, had an absolute awesome sales experience the first time, second time, not so much. But, their service department has been ...

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DealerRater Apr 5, 2014

My wife and I went to this dealer to purchase a 2014 Acura MDX. We came across James on the first day we went in. James reached out to us with respect and we told him what we were looking for. Unlike other sales people, James took his time to explain key features of this vehicle such as durability, safety, efficiency, and all the new features the vehicle possess. James never forced us to buy the car or strike a deal. What he did was explain the vehicle and then give us time to digest the information. Honesty: James is the ...

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DealerRater Mar 31, 2014

My wife and I stopped by and looked at used and new Acura's on the lot. We were greeted by Antonio Cornacchia who is a pleasant and well dressed sales agent that had a genuine and sincere approach to dealing with people like us. He was great from the very beginning and introduced us to several possibilities on the used car lot. We test drove several vehicles and even took two vehicles home on different nights of the week. UNBELIEVABLE! I thought that after the first car he allowed me to take home (the Acura Hatchback ZDX) an incredible ...

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DealerRater Feb 28, 2014

Working with Chris was an amazing and wonderful experience. I have no remorse nor worries because we know that Rosenthal acura is there to take care of us. Thank you Chris Kutrumbis for all your help.

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DealerRater Feb 18, 2014

I had been looking online and researching the Acura MDXs. I found the car I wanted and inquired about it at first. I was on a set budget and amount I wanted to spend for my monthly payments. I also had a Mazda CX9 that I was going to use as a trade in. Mr Broca worked with me to not only get the car I wanted but to stay within my monthly budget. Because I live in Virginia, I could only arrange a visit on a Sunday. Mr Broca stayed in constant contact with me via email and telephone ...

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DealerRater Feb 3, 2014

Kenneth was responsive to our questions, and available via email and phone for the few weeks it took us to narrow down our option. He worked to get us the best price possible, and even stayed with us for an hour after the purchase (and after his dealer closed) to teach us some of the cool tricks about our great new car. We really enjoyed working with him, and would recommend him to anyone.

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DealerRater Jan 20, 2014

My rating applies solely to the retail side of their business (used cars). I have not experienced their services yet. Pros: expeditious online inquiry follow-up, great customer service, informative staff. Cons: sales floor layout needs revamping (customer lounge/seating should be foremost), some new car sales guys could brush up on customer intake. First off, I am THE last person I would have expected to be writing a review of an Acura dealership, much less owning one. Honestly, Honda does a very poor job of linking itself to its luxury brand (Acura) - especially compared to Toyota and its Lexus ...

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DealerRater Nov 12, 2013

My fiance' and I were in the market for a new family car (2014 MDX SH-AWD w/ Tech Package) and doing some research on the web, Chris Kutrumbis @ Rosenthal Acura was HIGHLY recommended. Negotiations took a little less than an hour where we were comfortable with the purchase and the amount financed. If I would do it all over again, I would definitely visit Rosenthal Acura in Gaithersburg, MD again and request that I work with Chris Kutrumbis specifically. He was extremely courteous and professional throughout the whole process and made us feel comfortable by answering any and all questions we ...

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DealerRater Oct 30, 2013

James Tan and his sales manager, Pete Mishos, provided an exceptional experience in acquiring my new 2014 MDX. Having owned and driven an MDX since 2002, I had tried every new SUV available and could not find any reason not to stay with the brand. Since I had planned on giving my old MDX to my daughter who lives in Gaithersburg, I decided to call Rosenthal Acura to see if I could make a deal there and deliver the 2002 to my daughter while picking up a new one from Rosenthal. Pete gave me a price I couldn't refuse and James provided ...

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DealerRater Oct 19, 2013

James was very attentive and helpful during all stages of the buying process from the initial contact to after sales help with setting up service appointments and answering any questions I had about the process. His enthusiasm, knowledge and follow through went above and beyond anything I ever experienced with anyone in car sales. James definitely deserves my highest recommendation.

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DealerRater Aug 2, 2013

I was looking to buy a Saab and I saw a 2003 Saab 9-3 Linear on Autotrader that I was interested in and Rosenthal Acura had it and it looked to be in very good condition, so I called and talked to Harpreet Broca and he was very friendly and professional over the phone. I drove out there the next day (I live over two hours away) and met with Mr Broca and talked with him about the car and took it for a test drive and I bought it! Mr Broca and Rosenthal Acura where great to work with and ...

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DealerRater Jun 12, 2013

What a great experience! I purchased many cars in the past and met nice people at many dealerships. Both Kenneth (sales consultant) and Jay (finance manager) were pleasant to work with and made buying process simple and straight forward. Two great guys who truly care about customer service! We all know Acura products are excellent so I won't even mention about the car. My great experience was created by Kenneth and Jay. Thank you!!!

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DealerRater Jun 4, 2013

I worked with Mr Narinder Singh to purchase a new Acura. He was a pleasure to work as he was honest from the beginning and always upfront. I wasn't sure which model I preferred, but Mr Narinder Singh took to the time to explain the differences and even allowed me to test drive both of the models I was considering. One of the best parts of working with Mr. Narinder Singh was the time he took to explain the valuable features the vehicle has to offer. He spent extra time on the safety related features, which greatly helped me ...

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DealerRater May 18, 2013

Just purchased a 2013 TSX Tech from Steve Shager at Rosenthal Acura. He made what normally is a painful experience such a pleasure. The deal was made by internet and phone. He was responsive and professional throughout the whole negotiation process. When we met him at he dealership, he fully honored the deal. There were no hidden fees. We will be buying cars in future with Steve at Rosenthal Acura and will advise all our friends to do the same.

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DealerRater May 6, 2013

From the first time we stepped in, Kenneth was friendly, attentive and very knowledgeable about the car we wanted to purchase. I will say, this is the BEST purchase we've made so far! Thank you Kenneth for your wonderful assistance, we couldn't have done it without your expertice and knowledge. We will definitely reccommend you and Rosenthal Acura to our friends.

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DealerRater Dec 24, 2012

I recently purchased an Acura at Rosenthal Acura. The salesman Chris Kutrumbis and manager John Hadad were superb. The were courteous, patient, informative and answered all questions. There was no pressure to make a purchase and all of my options were explained. They assisted in the financial aspectects of the purchase and explained all options. I have been purchasing automobiles for many years and have never been treated with such respect, courtesy and patience. I would recommend Chris and John to anybody without question.

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DealerRater Dec 19, 2012

Our experience was suprisingly good. We worked with Kenneth Chang the salesperson at Rosenthal Acura. He was courteous, honest, knowledgeable, patient and most importantly very professional. We've bought many vehicles of all different makes(mostly luxury end)and by far this was the best experience we've had at a dealership. We will be recommending Kenneth Chang and Rosenthal Acura to all our friends and family. Thanks again for the great car and 1st class service.

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DealerRater Dec 7, 2012

Daren Coffin, our sales consultant, demonstrated impressive knowledge of the cars we chose to test drive and ability to listen. He was patient, timely, friendly and professional throughout the process. Kristen Bang did an excellent job taking us through the financial paperwork and process. This is the third car we have purchased from Rosenthal. Hopefully, Daren will be available when we are ready to buy our next car.

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DealerRater Dec 1, 2012

I leased a Lexus and was getting ready to extend the lease when I was asked to check out the Accuea TL. I had my reservation since I was very happy and comfortable with my Lexus. But after talking to Mr. Singh and doing the test drive I was ready to make the change. Mr. Singh was most courteous and answered all my questions, the finance office was also very helpful.

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DealerRater Nov 30, 2012

Steve was terrific working with me to put together my new ILX. He was outstanding showing me all of the bells and whistles on my new car - and is still providing me with excellent help and patience whenever I call him with questions. Angela also is outstanding! She explained all of the additional items that I could acquire - very friendly, answered all of my questions. I most definitely recommend Rosenthal Acura, Steve, Angela and Adam (service department)!! I have had a very pleasant experience.

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